SHIPPING
POLICY.

Costs, timings, tracking, and what happens if a parcel takes a wrong turn. Read once so you know what to expect.

Orders are processed Monday to Friday, excluding UK public holidays. We aim to ship every order within 1–2 working days of you placing it. The vast majority leave us the next working day.

Orders placed before 2pm GMT on a working day go out that same day where stock allows. Orders placed after the cutoff, at weekends, or on bank holidays start processing the next working day.

All UK orders ship via Royal Mail Tracked 48, fully tracked and signed for on delivery.

UK shipping is free on orders over £75 — the discount applies automatically at checkout.

European orders ship via Royal Mail International Tracked & Signed.

EU customers: import duties, VAT, and customs handling fees may apply on arrival. These are charged by your local customs authority — see section 06.

Orders outside the UK and Europe ship via Royal Mail International Tracked & Signed wherever the service is available, with comparable courier services elsewhere.

Some remote destinations may take longer. We'll flag any unusual lead times before dispatch where we can.

As soon as your order leaves us, you'll get a shipping confirmation email with a tracking link. Click it to see live updates on where the parcel is and when it's expected.

Tracking can take 24 hours to start showing updates after we ship. If yours isn't moving after 48 hours, drop us a line and we'll chase it down.

For orders outside the UK, you (the recipient) may be charged import duties, taxes, and customs handling fees by your local customs authority when your parcel arrives. These charges are out of our control and aren't included in the shipping cost you pay at checkout.

Customs charges vary by country and parcel value — check with your local customs office before ordering if you want an estimate. Refusing to accept delivery to avoid customs charges doesn't entitle you to a refund of original shipping fees.

Double-check your address at checkout. Once an order has been dispatched, we can't redirect it. If you spot an address error, email us right away at support@snagz.co.uk — if we haven't packed it yet, we can usually fix it.

If a parcel is returned to us because the address was wrong or no one collected it from the depot, we can either reship (you pay return shipping again) or refund the order minus original shipping costs.

Royal Mail considers a UK parcel officially lost after 10 working days from posting. For international parcels, the official lost threshold is 25 working days.

If your parcel is past these thresholds with no movement on tracking, contact us at support@snagz.co.uk with your order number. We'll open an investigation with the courier and, once they confirm the parcel as lost, we'll send a replacement or issue a full refund — your choice.

Genuine delays do happen (bad weather, courier strikes, customs queues). We'll do our best to help even when it's out of our hands.

If your parcel or contents arrive damaged, take photos before unpacking anything else and email support@snagz.co.uk within 7 days of delivery. Include your order number, the photos, and a brief description.

We'll arrange a replacement or refund and may ask you to return the damaged item using a label we provide.

Need to send something back? Full details — including who pays for return postage and how long refunds take — are in our Return & Refund Policy.

Anything not covered, or want a status update on your order? Email support@snagz.co.uk with your order number and we'll get back to you within one working day.