RETURN & REFUND
POLICY.

Straight talk on returns, refunds, and exchanges. Read it once so there are no surprises if the gear isn't right.

You have 30 calendar days from the day your order is delivered to start a return or exchange. The clock starts on the date your tracking shows as delivered, not the date you opened the parcel.

If your return request lands in our inbox after day 30, we reserve the right to refuse it. We're firm on this — it's the only way to keep stock turning and prices fair.

To be eligible for a refund or exchange, items must be returned to us in the condition you received them. That means:

• Unworn, unwashed, and unused
• Original tags attached and intact
• Free from smells, stains, dirt, hair, or any sign of wear
• In the original packaging where possible

Trying gear on indoors is fine — give it the same once-over you would in a shop changing room. Taking it on the bank for a session and deciding it's not for you isn't.

When you start a return, you can choose:

• Refund — back to your original payment method, no fuss.
• Exchange — for a different size or colour of the same item, subject to stock. If your replacement costs more, we'll send a payment link for the difference. If it costs less, we'll refund the difference.

Exchanges are processed once we've received and inspected your return. We'll fast-track the replacement so you're not waiting long.

Get in touch before you send anything back — we need to know it's coming so we don't lose track of it.

1. Email us at returns@snagz.co.uk with your order number, the item(s) you're returning, and whether you'd like a refund or an exchange.
2. We'll reply within one working day with the return address and a unique return reference.
3. Pack the item securely (the original packaging is ideal) and write your return reference clearly on the parcel.
4. Send it back using a tracked service — we strongly recommend this, see section 06.
5. Drop us the tracking number once it's on its way.

Return postage is paid by you, the customer. This applies to UK and international orders. Original shipping costs from your original order are non-refundable (unless the item is faulty or wrong — see below).

We don't include pre-paid return labels in orders. You can use whichever courier you prefer.

We strongly recommend sending returns via a tracked and signed-for service. Until your return arrives with us, it's your responsibility. If a parcel goes missing in transit with no tracking, we can't refund or replace it.

Once we receive your return we'll inspect it and email you within 2 working days to confirm whether it's been approved.

Approved refunds are processed within 5–10 working days and go back to your original payment method. Card refunds usually show within 3–5 days of being issued; PayPal is normally instant.

If you've not seen the refund land after 10 working days from our confirmation email, get in touch — sometimes payment processors hold things up.

If we sent you the wrong item, or if your gear has a manufacturing defect, that's on us. Get in touch within 14 days of delivery with your order number and a couple of photos showing the issue.

In these cases we'll:

• Cover the cost of return postage (we'll reimburse a tracked service, receipt required)
• Refund original shipping as well
• Send a replacement or full refund — your choice

Wear and tear from actual fishing isn't a manufacturing defect — that's just life on the bank.

• Items returned more than 30 days after delivery
• Items showing signs of wear, use, washing, or alteration
• Items returned without tags or in damaged condition
• Sale or clearance items marked as final sale at the time of purchase
• Gift cards

Customers within the UK and EU have a statutory right under the Consumer Contracts Regulations to cancel orders within 14 days of receiving them for any reason. This 14-day right is in addition to our voluntary 30-day return window above.

Under these regulations, we'll refund the cost of the goods and the basic standard delivery charge for the original order. Any upgraded shipping costs (express, signed-for) and the return postage are not refunded. Nothing in this policy affects your statutory rights.

If anything's not clear, or you want to talk through your return before sending it back, drop us a line at returns@snagz.co.uk. We aim to reply within one working day.