CONTACT
SNAGZ.

However you want to reach us. Pick the right channel for the right question and you'll get a faster reply. We aim to respond within one working day to all messages, often quicker.

A lot of common questions are already answered in our knowledge base — saves you waiting on a reply.

When you message us, include as much of the following as applies. The more detail upfront, the faster we can sort it:

• Order number — starts with #SNZ and is in your confirmation email
• The email address the order was placed with
• What you need — return, exchange, address change, refund, info request
• Photos if anything is damaged, faulty, or arrived wrong

We reply to most messages within one working day — usually faster. Office hours are Monday to Friday, 9am to 5pm GMT, excluding UK bank holidays.

Messages sent at weekends, on bank holidays, or out of hours will be picked up the next working day. Privacy and data requests can take longer (up to 30 days under UK GDPR) because they need a proper review.

We post new drops, restock alerts, and on-the-bank shots across our socials. For anything order-related, please email rather than DM — it doesn't always get seen quickly and we can track conversations properly through email.

Snagz is a sole trader business based in the United Kingdom, trading under the name Snagz via snagz.co.uk.

For all written correspondence, please use the email channels above. If you need a postal address for a formal matter (legal notice, regulator correspondence), email hello@snagz.co.uk and we will provide one on request.