// FAQ · KNOWLEDGE_BASE —
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FREQUENTLY ASKED.

Everything you need to know about Snagz gear, orders, sizing, and the fine print. Can't find what you're after? Drop us a line.

FAQ_01 ORDERS How long does shipping take?

UK orders ship within 1–2 working days and arrive in 2–4 days via tracked delivery. Worldwide orders take 7–14 days depending on destination — tracked and signed for. You'll get a tracking link as soon as it leaves us.

FAQ_02 ORDERS Do you ship worldwide?

Yes — we ship to most countries worldwide. Shipping costs are calculated at checkout based on your location. Free UK delivery on orders over £75.

FAQ_03 ORDERS Can I change or cancel my order?

If your order hasn't shipped yet, drop us a line within 2 hours of placing it and we'll do our best. Once it's packed and out the door we can't recall it — but you can return it (see returns).

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FAQ_04 RETURNS What's your return policy?

30 days from delivery. Items must be unworn, unwashed, with original tags attached. We'll refund to your original payment method within 5 working days of receiving the return.

FAQ_05 RETURNS Who pays for return shipping?

UK customers get a free returns label included with every order. International customers cover return shipping — we recommend using a tracked service.

FAQ_06 RETURNS Can I exchange for a different size?

Yes — return the original and we'll fast-track the replacement once it's back with us. Mention the size you need in the returns note and we'll have it ready to ship.

FAQ_07 SIZING How does Snagz gear fit?

Our pieces fit true to size with a touch of room for layering. The size guide on each product page has chest, waist, and length measurements — measure a similar item you already own to compare.

FAQ_08 SIZING Between two sizes — go up or down?

For a relaxed fit, size up. For a closer fit, size down. Our waterproofs are cut with layering room already, so you can stick to your normal size for those.

FAQ_09 GEAR Are the waterproofs actually waterproof?

Properly waterproof — taped seams, sealed zips, and a hydrostatic head rating of 10,000mm minimum. Built for sitting in the rain for hours, not just dodging a shower.

FAQ_10 GEAR How do I care for my Snagz gear?

Cold wash, no fabric softener, hang dry. For waterproofs: wash with a technical detergent (Nikwax Tech Wash is our go-to) and reproof every 10–15 washes to keep the water-repellent finish working.

FAQ_11 GEAR What's the warranty?

12 months against manufacturing defects. If something fails because of how it was made (not how it was used), we'll repair, replace, or refund. Wear and tear from actual fishing isn't covered — that's a badge of honour.

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